A Windows update can damage the Windows install so it can't finish loading. Reinstalling Windows from a USB repair drive fixes it.
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Restart once
Hold the power button for 10 seconds until the PC turns off. Wait a moment, then turn it back on. -
Get a free USB repair drive
Still stuck? Contact us with your name, shipping address and order number. We'll mail you a USB repair drive at no cost and email you tracking, usually the next business day. -
Repair Windows
When the drive arrives, plug it in and follow our video guide.
Watch the USB repair video
Rather not use a USB drive?
Tell us, and a support manager will email you to find another way to fix it.
Have readyOrder number (ours, Amazon or Walmart)Name and shipping address