Warranty

Warranty Information

Novatech Gaming guarantees that the PC will be free of any defect in material or workmanship for a period of one year for labor and one year for parts from the date of the original purchase.  Novatech Gaming has the sole discretion in determining whether a PC is covered under the warranty for labor and/or warranty for parts. Should the PC prove defective by reason of improper workmanship or material as reasonably determined by Novatech Gaming, Novatech Gaming agrees, at its option, to either repair or replace the PC free of charge, excluding any shipping or handling charges. Novatech Gaming is not responsible for any software or data installed on the PC that was not originally supplied by Novatech Gaming. Novatech Gaming is not responsible for the support of third party programs. Novatech Gaming is also not responsible for damage caused by user overclocking of components. Novatech Gaming will offer best effort support, but will reserve the right to refer to the appropriate third party support where appropriate. This warranty does not cover software, hardware, external devices, accessories or other parts added to a system after the system is shipped from Novatech Gaming, or accessories or parts that are not installed in the Novatech Gaming factory. Monitors, keyboards, and mice that are included with the PC are covered under this warranty; all other monitors, keyboards, and mice are not covered. Any part that is repaired or replaced under this warranty will, itself, be warranted only for the remainder of the warranty period of the original product being repaired or replaced. Defective parts must be returned to Novatech Gaming unless otherwise specified. Novatech Gaming will not reimburse the customer for any out-of-pocket expenses incurred in the event that the customer chooses to resolve any issues via an unauthorized third party repair shop instead of Novatech Gaming’s provided warranty service. Novatech Gaming reserves the right to void the warranty of any PC that is found to been used for crypto-currency mining or any other reason at its discretion.

PURCHASES OUTSIDE OF THE US

For products purchased outside of the US, you will need to contact the retailer or distributor from whom you purchased the product for any returns within the 30-day from purchase period. If you are outside of the return period, please contact Novatech Gaming Customer Support with your proof of purchase and a description of the problem for assistance. Novatech Gaming will not issue a Return Merchandise Authorization (“RMA”) for the PC or its individual components if you are located outside of the US without prior approval. Novatech Gaming will not be responsible for any customs, taxes or duties. The Buyer is responsible for any customs, taxes, duties or other fees collected.

SUBMIT FOR RETURN OR REPAIR

Please contact us here: https://novatechgaming.com/pages/contact 

Attach the Order ID along with the exact issue you are experiencing.