My PC won't turn on

No lights, no fans, nothing happens when you press the button.

4 stepsFrom our US support team

Usually it's a switch or a cable. Sometimes a cable inside works loose in shipping.

  1. Flip the power supply switch
    Set the switch on the back of the power supply to I (on). It's right next to where the power cable plugs in.
  2. Check the outlet
    Push the power cable in firmly at both ends. Plug it into a wall outlet you know works, and skip any power strip that might be switched off.
  3. Press the power button
    Press the power button on the case once, then give it a few seconds.
  4. Reseat the power cables inside
    Switch off and unplug the PC, then remove the glass side panel. Press firmly on the wide power cable on the right edge of the motherboard and the smaller one in its top-left corner, so both are fully plugged in. Put the panel back and try again.
Back of your PCThe power switch and power cable socket are on the power supply, at the bottom of the back.

Still won't turn on?

Contact us and a support manager will email you to get your PC running, with a repair or replacement under warranty if a part has failed.

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