Return & Refund Policy

No return of merchandise will be accepted without first securing a Return Merchandise Authorization (“RMA”) number provided by Novatech Gaming. The Buyer must submit evidence of purchase date, Order ID or Invoice Number, reason for return, exchange, or refund, and RMA number. At its sole discretion, Novatech Gaming may accept or deny the Buyer’s claim for return, exchange, or damages.

No refund, credit, or exchange is allowed after 30 days from the date of the invoice on all PCs. All PCs returned must have the RMA number prominently displayed on the shipping label. All products returned must be securely packed and delivered to Novatech Gaming in an undamaged condition. Novatech Gaming reserves the right to refuse or reject returned merchandise for failure to follow the conditions set forth herein.

Novatech Gaming reserves the right to apply any additional fees not explicitly described on this page towards the returned item at its sole discretion.

Refunds:

If the PC is accepted and the goods have not been used and are in a resalable condition, Novatech Gaming shall provide a refund on new PCs, minus 10% of the purchase price; returns may be subject to a 15% restocking fee in addition to the cost of shipping both ways if found in used condition. If the goods are determined to be damaged/defective and found to be the fault of Novatech Gaming, a full refund will be issued upon return. Received PCs that are sent in for refund and are found to be in damaged condition due to the fault of the Buyer will be subject to a $50 labor fee, the cost of damaged parts, and any applicable restocking and shipping fees.

The Build and Ship fees for custom machines (Mark 3, Mark 5, Mark 7, and Mark 9) are only refundable within 3 business days for Standard Build and Ground Shipping orders and 1 business day for Expedited Build and Shipping orders, unless in the case of late delivery due to the fault of Novatech Gaming.

Repairs/Replacements:

If the PC accepted for repair or replacement is received in damaged/defective condition due to the fault of the Buyer, Novatech Gaming will issue a labor fee of $50 plus the cost of any component found to be damaged/defective. This fee must be paid before Novatech Gaming will proceed with replacement or repair of the received good.

If in the process of a repair or troubleshooting case, Novatech Gaming deems that a component is defective and needs to be replaced, Novatech Gaming guarantees that the component will be new and unused if stock allows. Otherwise, Novatech Gaming will use a refurbished component that is guaranteed to be working at the time of replacement. Novatech Gaming cannot guarantee that the replacement part used or sent to the customer for the purposes of repair will be of the same make and/or model unless the make and/or model is stated in the description of the desktop’s listing.