i ordered this gaming PC for my 12-year old son for Christmas. unfortunately, we found out it was damaged in shipping and did not work when we went to set it up. i contacted customer service (the day after Christmas) to be met with the most stellar experience. after a short conversation (less than 5 minutes), the damaged part was confirmed through a photo i was able to text, and i was offered an immediate replacement. within 10 minutes i had a tracking number for expedited overnight delivery.
no one likes having issues, but when you are met with kindness and true help... it makes all the difference.
once the new PC arrived, we set it up with ease, true plug and play. my son loves it. he plays several games with higher end graphics and gets a great picture without lagging. this PC also came with a matching mouse and keyboard to complete the true “gaming” look and feel. the PC is quiet, the lights are a cool addition (and adjustable), and has amazing wifi connectivity. not mention all at a great price. highly recommend for many reasons!
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