Last updated October 30, 2026
What's covered
Novatech warrants that each AI workstation and server will be free from defects in materials and workmanship for three (3) years for parts and three (3) years for labor from the date of the original purchase.
If a system is defective because of its materials or workmanship, as reasonably determined by Novatech, we will repair or replace the system or the defective part, at our option. Novatech decides, at its sole discretion, whether a product is covered by this warranty.
This warranty covers systems and components originally installed and shipped by Novatech.
What isn't covered
This warranty does not cover:
- Software, models or data added after delivery
- Third-party applications and software, or support for them
- Damage caused by overclocking or improper operation
- Hardware, peripherals or modifications installed after shipment
- Accessories or external devices not included with the original system
- Damage from misuse, accidents, natural disasters or unauthorized repairs
A repaired or replaced part is covered for the rest of the original warranty period.
Novatech may void the warranty if a system has been used for cryptocurrency mining, subjected to abusive conditions, modified improperly or otherwise used in a way it wasn't intended for.
Novatech won't reimburse costs if you choose to have a system serviced by an unauthorized third-party repair center instead of using our warranty service.
Planning an upgrade? Contact us first, and we'll confirm which parts are compatible.
Shipping and repair costs
For every warranty claim Novatech approves:
- We cover 100% of the repair cost, and the cost of shipping your system to us.
- You cover a flat $39 return-shipping fee for us to ship the repaired or replacement system back to you.
Novatech may waive the return-shipping fee at its discretion.
How to start a claim
- Chat with us or email support@novatechgaming.com.
- Include your order number and a detailed description of the problem.
- We'll review your claim. If it's approved, we'll send a return number (RMA) and shipping instructions.
Back up your data before you ship a system to us. Systems sent without an RMA may be refused, returned to the sender or delayed.
Purchases outside the United States
If you bought your system outside the United States:
- Returns within the seller's return period must be handled with the retailer or distributor you bought from.
- After that period, contact us for help with troubleshooting and to find out which service options are available.
Novatech won't issue an RMA to international customers without prior approval. You're responsible for all customs fees, import duties, taxes, brokerage fees and international shipping charges.
Limitation of liability
To the fullest extent permitted by law, Novatech isn't liable for:
- Loss of data, files, models or installed software
- Indirect, incidental, punitive or consequential damages
- Loss of business, revenue, goodwill or profits from system failure or downtime
Novatech's maximum liability under this warranty is the original purchase price of the product.
Who the warranty covers
This limited warranty applies only to the original purchaser and can't be transferred unless Novatech approves it in writing.
Tech support after the warranty
Tech support from our US team is free for as long as you own your system, including questions about drivers, models, networking and upgrades.
Governing law
This limited warranty is governed by the laws of the State of Delaware, without regard to its conflict-of-law principles.